KS-Vijay/urgency-model-aura

🚨 Urgency Model Aura (KS-Vijay)

This is a DistilBERT-based text classification model trained to detect the urgency level of textual grievances submitted by startups. It's part of an AI-based Grievance Redressal Platform for startups.

🧠 Use Case

Helps categorize complaints into urgency levels:

• Low
• Medium
• High
• Critical

This allows startups or organizations to prioritize tickets and respond efficiently based on severity.

🔍 How It Works

The model takes in a complaint text and outputs a classification label. It was trained on labeled grievance data using the 🤗 transformers and datasets libraries.

📦 Model Details

• Architecture: DistilBERT
• Framework: PyTorch
• Model type: Text Classification
• Format: safetensors
• Dataset: Custom complaints.csv (internal)
• Labels: Urgency levels (Critical, High, Medium, Low)

🚀 Example Input

"My startup's payment system has been offline since morning!"