Manila hostage crisis

The Manila hostage crisis (Tagalog: Pagbibihag ng bus sa Maynila; Chinese: 馬尼拉人質事件) happened on August 23, 2010. A man who had been fired from the Philippine National Police, Rolando del Rosario Mendoza, boarded a tourist bus in Rizal Park and took the passengers hostages. Nine people (including 8 tourists from Hong Kong, killed by Mendoza, and Mendoza himself) were killed in the incident.
Since some Hong Kong people blamed the Philippine Government for not handling the incident properly, the relationship between Hong Kong and the Philippines had become much worse.
Background.
Murderer.
Rolando del Rosario Mendoza was formerly a policeman. In 2008, he was fired because of complaints that he forced an arrested chef to admit drug trafficking that he had not done.
When he came aboard the tourist bus, he posted a sticker to the bus stating "BIG MISTAKE TO CORRECT A BIG WRONG DECISION".
Tour group.
The tour group was held by Hong Thai Travel. It set off on 20 August. The day when the incident happen was the last day of the tour. That day was also the Ghost Festival of China.
Process.
 "Note that the time mentioned in this chapter is 8 hours faster than the UTC."
About 10 o'clock, Mendoza boarded the bus. At that time, he let the tour guide and the hostage contact their households. The tour guide, Tse Ting Chunn, phoned the Assistant Manager, "依家有咗好大鑊嘅問題……有個軍人上咗我部車挾持咗我哋成部車，佢有兩把槍。(There is a serious incident. A solider came apart our bus and took us as hostage. He has two gun.)" The manager told him to make the tourist be calm.
At 2 pm, a younger brother of Mendoza came. A police officer took his gun. Mendoza got angry and shouted. At 9 pm, he started killing the tourists. First, he killed the tour guide. Next, he shot at Yik Siu Ling. She pretended to be dead. Then, some of the tourists decided to subdue him, but they were shot. After that, he kept on shooting at the tourists.
About 7 pm, The Philippine National Police signed the reinstatement order of Mendoza. However, because of the traffic jam, the document wasn't deliver to him on time. When the document was delivered, he had already killed many tourists.
Deaths and injured people.
The tour guide and six tourists who were shot by Mendoza died. Mendoza was shot dead by the police afterwards. Seven tourists were hurt. Some of them underwent surgery. Mike Yadrillo y Campanero, a citizen in the Philippines and a staff of TVB were also injured during the shootings.
Aftermath.
Investigation.
The government of the Philippines agreed that the killed tourists were murdered.
Sanctions against the Philippines.
On 5 November 2013, the Chief Executive of Hong Kong, CY Leung, has claimed that if no progress are made in a month, there will be sanctions against the Philippines.
On 29 January 2014, Hong Kong has canceled visa-free privileges for Philippine officials. However, Aquino III, the president of the Philippines, still refuses to apologize for the incident.
Hacking.
The official website of Bulacan, a city of the Philippines, was hacked. The background music was changed to the national anthem of the People's Republic of China and text was added which requested the government to apologize.
Funeral and other matters.
After the accident, some of the bodies of the killed tourists had been mixed up. Also, the staff of the funeral house opened the coffins and let journalists take photos. Such events made the Hong Kong people very more angry. Ironically, Mendoza's funeral was held at his home and his coffin was covered by the national flag of the Philippines. This added anger to the people of Hong Kong. A "netizen" of Hong Kong even joked that the Philippine flag could be used as doormat.
The Philippine Government said that the flag was used improperly. They had already asked the households of Mendoza to remove the flag.
Tse Ting Chunn, the tour guide, was buried in Diamond Hill Crematorium. Three tourist were buried at St. Raphael's Catholic Cemetery temporarily. The others were buried in Tribute Garden.
Criticism to the incident handling.
Philippine Police.
The Philippine Police were criticized for the followings:
Rescue operation units.
When a injured tourist was on an ambulance, he asked for a bandage. However, a nurse told him to cover the wound himself.
Another injured tourist was sent to the Manila Doctors Hospital. However, a guard didn't let her in. Finally, when she was being transferred to the Manila City Hospital, she died.
Mourning.
Hong Kong.
The Government had set up public places for mourning, and also a Facebook page.。
Mourning masses were held in churches.
Many websites of Hong Kong turned their logos gray. "A Symphony of Lights", a firework and light show held every evening at 8:00 pm in Hong Kong was suspended.
A joint demonstration march was held by the policial parties such as the Democratic Party, the Civic Party, Hong Kong Federation of Trade Unions, and Democratic Alliance for the Betterment and Progress of Hong Kong.
The Philippines.
On 25 August, different religious organizations held Puja and mass. Upajjhayas of Fo Guang Shan, a Taiwanese temple, prayed for peace. The Archbishop of Manila led a prayer and 200 police officers lit candles for the dead in a mourning ceremony.
Macau.
Fernando Chui Sai On, chief executive of Macau, wrote a condolence letter to Donald Tsang, the Chief Executive of Hong Kong then. The Encyclopedia of Virtual Communities in Macau turned its logo gray.
Legal action.
In 2013, household of the died tour guide and some of the injured filed a petition to the High Court. The petition is against the government of the Philippines, former mayor of Manila and 7 other units.
Two of the injured also filed a petition, but it was against Hong Thai Travel.
Effect on the tourist industry.
At 21:45 on 23 August 2008, Security Bureau had raised the Outbound Travel Alert for the Philippines to Black.
In the first two months after the incident, 4000 pesos of tourist receipts were lost. In August 2010, about 12,000 tourists were from Hong Kong. However, in September, there were only about 7000 tourists form Hong Kong.
Controversies in the Internet.
Jackie Chan, an actor, said that Hong Kong people had forgiven the Philippine Police. Many "netizens" in Hong Kong disagreed his comment and condemned him. Later, his blog had an entry about his own café in the Philippines welcomed by the Philippine policemen. He later apologized.
One year after the crime, Wong Koon Chung, a singer, said that he would support killing the Philippine President Aquino III and cursing him with foul language. He later took back his speech.
Reaction.
A Hong Kong TV station, TVB, played "Can't Buy Me Love", a comedy, after the live show of the hostage incident. TVB had received complaints afterwards.
However, there were comments that comedies could make the audience relaxed.