{"issue":{"state":"open","created_at":"2011-10-13T08:05:06Z","updated_at":"2011-12-09T10:37:22Z","comments":2,"user":{"gravatar_id":"ba0b862e4dbd7720e0352d93ecc78bd9","id":944656,"url":"https://api.github.com/users/MyfanwyNixon","avatar_url":"https://secure.gravatar.com/avatar/ba0b862e4dbd7720e0352d93ecc78bd9?d=https://a248.e.akamai.net/assets.github.com%2Fimages%2Fgravatars%2Fgravatar-140.png","login":"MyfanwyNixon"},"body":"I am really surprised this is a problem, but the many emails we get to the team every week asking for timetable information or indeed making a complaint would indicate otherwise.\r\n\r\nI kind of understand sending a timetable question via feedback, if your thought process goes \"well, it's not exactly a problem... - ah! feedback!\" - in this case maybe we could reword the red button text as something like 'contact the operator of this route'. Needs thought. MN","assignee":null,"id":1898037,"labels":[{"name":"immediate","color":"02e10c","url":"https://api.github.com/repos/mysociety/fixmytransport/labels/immediate"}],"pull_request":{"patch_url":null,"html_url":null,"diff_url":null},"number":468,"title":"Differentiate between feedback and reporting a problem/contacting an operator","closed_at":null,"html_url":"https://github.com/mysociety/fixmytransport/issues/468","url":"https://api.github.com/repos/mysociety/fixmytransport/issues/468","milestone":null},"action":"created","comment":{"created_at":"2011-12-09T10:37:22Z","updated_at":"2011-12-09T10:37:22Z","user":{"gravatar_id":"ba0b862e4dbd7720e0352d93ecc78bd9","id":944656,"url":"https://api.github.com/users/MyfanwyNixon","avatar_url":"https://secure.gravatar.com/avatar/ba0b862e4dbd7720e0352d93ecc78bd9?d=https://a248.e.akamai.net/assets.github.com%2Fimages%2Fgravatars%2Fgravatar-140.png","login":"MyfanwyNixon"},"body":"Example of someone replying to us instead of operator:\r\n\r\nhttp://www.fixmytransport.com/campaigns/plea-for-a-reliable-97-bus-service/incoming_messages/1641\r\n\r\nUser sent her address to us via feedback button.","id":3077479,"url":"https://api.github.com/repos/mysociety/fixmytransport/issues/comments/3077479"}}