{"issue":{"created_at":"2011-11-27T19:16:37Z","state":"open","updated_at":"2011-11-28T09:49:19Z","user":{"gravatar_id":"731511b1c3ee06629aa768aebfaf3d81","id":1176158,"url":"https://api.github.com/users/fmtdixon","avatar_url":"https://secure.gravatar.com/avatar/731511b1c3ee06629aa768aebfaf3d81?d=https://a248.e.akamai.net/assets.github.com%2Fimages%2Fgravatars%2Fgravatar-140.png","login":"fmtdixon"},"comments":1,"body":"It is very difficult for contributors to understand what is happening with a One Off Reports because we cannot see what is being emailed to them from the council, PTE or Bus Company. This makes providing any further steps impossible and success of the query is difficult to ascertain. \r\n\r\nFor example, I cannot help http://www.fixmytransport.com/problems/1936 and the email she has sent the team@fixmytransport address because I do not know what has been sent to her by the council.\r\n\r\nAnother example is this which should be a campaign http://www.fixmytransport.com/problems/1599\r\n\r\nThe solution would be to try to standardise the responses and comments so that we can see all of the discussion between them and the council. Another more difficult solution would be to make Campaigns and One Off Reports the same behind the scenes and front of house.","assignee":null,"id":2361540,"pull_request":{"patch_url":null,"html_url":null,"diff_url":null},"labels":[],"number":500,"title":"Publish all responses on One Off Report","closed_at":null,"html_url":"https://github.com/mysociety/fixmytransport/issues/500","milestone":null,"url":"https://api.github.com/repos/mysociety/fixmytransport/issues/500"},"action":"created","comment":{"created_at":"2011-11-28T09:49:19Z","updated_at":"2011-11-28T09:49:19Z","user":{"gravatar_id":"ba0b862e4dbd7720e0352d93ecc78bd9","id":944656,"url":"https://api.github.com/users/MyfanwyNixon","avatar_url":"https://secure.gravatar.com/avatar/ba0b862e4dbd7720e0352d93ecc78bd9?d=https://a248.e.akamai.net/assets.github.com%2Fimages%2Fgravatars%2Fgravatar-140.png","login":"MyfanwyNixon"},"body":"Hi Peter,\r\n\r\nI agree, having just sent support email back to the first.\r\n\r\nWe've been talking about having 'campaign' as the only option, rather than making users choose between report and campaign. I can see that might come with its own minor problems, but it would certainly make this particular issue easier for all of us - users and admin.","id":2894894,"url":"https://api.github.com/repos/mysociety/fixmytransport/issues/comments/2894894"}}