CRISIS MANAGEMENT REFERENCES Quick, 1998 – Dioxin crisis Husqvarna, 2004 – explosion at Ghislenghien (24 casualties) Merck Sharp & Dohme, 2005 – withdrawal VIOXX SWIFT, 2006 – public investigations into protection of confidential data Mattel, 2007-2008 – product recall due to presence of lead paint and loose parts in toys KBC, 2008 – theft of clients data in Czech Republic CERAN, 2009 – children contaminated with A/H1N1 Infrabel, 2010 - in-house support train crash (19 casualties) Unilever, 2001-2010 – various product recalls (Lipton Ice Tea, Amora, silent recalls, etc.) Saint Gobain, 2010 – Gyproc Eternit/Etex, 2006-2011 – asbestos issue Fluxys, 2010-2011 – trial Ghislenghien explosion [Company], 2011 – suicide employee