A panel discussion group representative of some of the top players in the insurance and auto repair-shop industries was hosted by I-Car at its recent 2001 National Collision Repair Conference which took place in Montreal, Quebec. The issues debated were wide in range, however, all of the speakers agreed that formal service standards have to be set in what is becoming an increasingly competitive market environment - one which has seen growing tensions between insurers and their claim handling partners in the battle for cost-containment.